General
All of our products are formulated and packaged in the United Kingdom. All our ingredients are sourced by local suppliers.
RUH will always produce clean products because it has No Dairy, No Refined Sugar, No GMO ingredients, No Sugar Alcohol NO Emulsifiers, NO Soy Lecithin.
RUH is rooted in the heritage and ritual of caring for your soul, which is our primary source of energy. As we believe the harmony of nature is the most powerful evidence of existence there is, our brand celebrates such, with ingredients that are minimally processed and nutritious and clean —for you and nature.
We whole-heartedly believe that together every small step creates one big step toward a healthier you and a healthier world. Therefore, all our packaging is recyclable.
In an effort to limit our packaging waste, only the essentials are included in your shipment while ensuring safe transport.
We understand that sustainability is an ever-evolving topic, and we remain committed to honing and adapting our efforts, always looking to do what’s best for the Earth. For more on our sustainability journey feel free to drop us a line at hi@eatruh.com with any thoughts and ideas. We would love to continue the conversation with you!
We are located in the UK at Kemp House 160 City Road, London, EC1V 2NX, United Kingdom. With the current climate, we are working remotely until further notice.
Unfortunately, no. Discount codes may not be used in combination with any other promotion (including automatic discounts on subscription purchases).
We accept all major credit cards, including Visa, American Express, Discover, and MasterCard.
We are all humans and make mistakes from time to time, but that doesn’t mean that you should go without your products! Please email us at hi@eatruh.com so that we can help you get the correct items from your order as soon as possible.
Uh oh! We are sorry about that. Please email us at hi@eatruh.com so that we can help you get the rest of your order as soon as possible.
Products
To keep your Choco Bytes as fresh as possible, keep them in a cool and dry place. Keeping your chocolate in the fridge or freezer is OK (let’s be real – frozen chocolate is tasty AF) if you are only storing it for a day or two, but try to keep it in a drawer or compartment that blocks out excess moisture to avoid blooming (crystallization and streaking).
Yes, all of our products are vegan.
Although we use gluten free oats in our Choco Bytes as a result of our manufacturing facility we cannot guarantee our products are certified gluten free. This is something we are working towards and if it is something you would like to happen swiftly email us at hello@theruhco.com or message us on socials @theruhco to let us know!
You can look to individual product pages to find information on a specific product, including nutrition facts, allergy statements and ingredients lists. If you can’t find the information that you are looking for, reach out to us at hello@theruhco.com. We’ll give you all the inside info 😊
Of course! We are committed to always using on proud to say that all the ingredients we use are completely natural. We strongly believe that you don’t have to compromise on the quality of the ingredients you use to create something delicious. We are free from all the nasties, additives and preservative as we say, if you can’t read we won’t add it!
Absolutely, all our products are free from dairy
We are committed to sustainability and clean nutrition and hence we do not use any palm oil in any of our products.
Kids are some of our biggest fans! In fact, 100% of the kids from our consumer tasting panel rated our Choco Bytes 10/10!
We’re sorry to hear that something isn’t right ☹
We highly value your feedback so please email hi@eatruh.com within 14 days of receipt of your product and we will work to resolve your query. If you feel there may be an issue with the product, please ensure to send a photo of the use by date and batch number (this is the small number underneath/beside the use by date) of the product you’re referring to in your email so we can investigate the issue you are reporting.
Shipping
Please check our shipping policy here
Soon yes!
Currently we only ship within the United Kingdom. If you would like us to ship to your country let us know at hi@eatruh.com or DM us on any social we are @eatruh everywhere!
If you’re having issues with your order or haven’t received your order, please email hi@eatruh.com with your order number and someone from our team will be able to investigate!
Press/Media/Collaborations
Please email hi@eatruh.com with the relevant subject and we will get back to you!
Stockists
We are currently working on stocking our products at retailers. If there is a retailer or location, you would love us stocked at let us know at hi@eataruh.com or DM us on any social we are @eatruh everywhere!
Not at the moment. But if that is something you would like, DM us on socials and let us know! We’re @theruhco everywhere.
We love to work with retailers, please email us at hi@eatruh.com with the subject stockist and we will get back to you.
@eatruh on all platforms